YOUR INFORMATION. YOUR CHOICES.
Effective October 22, 2026
When you ask for guidance, you should know how your information is used. Here is how Medicare Moss handles website inquiries and website activity.
Medicare Moss is an independent insurance resource founded by Stacey Moss. This policy explains how we handle information collected through our website, contact forms and related inquiry follow-up.
Our inquiry forms request your name, ZIP code, email address and phone number. We also receive information you choose to provide when you call or email us. Our care options screener asks about care preferences and planning needs; it does not determine eligibility or provide a quote. Please do not send Social Security numbers, Medicare numbers, payment details or medical records through general website inquiry forms.
Our experts use the information you provide to respond to your request by phone or email, understand the help you are looking for, arrange a conversation and maintain related service records. We do not use website inquiries to contact you for unrelated marketing.
Inquiry details are stored in our website’s submission system and sent to authorized recipients handling or supporting the request. Hosting, website support, email, security and other service providers may process information as needed to operate the website and help us respond. We may also disclose information when required by law or reasonably necessary to protect rights, prevent fraud or address security issues. We do not sell or rent leads, or share inquiry details with outside marketers.
The website uses cookies and similar technologies to support site operation and preferences. Hosting and security systems may record technical information such as IP address, browser, device, requested pages and access times. Analytics and tracking tools, when enabled, may measure visits, referral sources, page activity and interactions such as button clicks so we can understand and improve the website. Service providers may process this technical information under their own privacy terms. You can manage cookies through your browser and through website cookie choices when available. Disabling cookies may affect some features. We will update this policy as needed when our tools or practices change.
Links to plan comparison or enrollment services, including SunFire, take you to websites operated by other organizations. Their privacy policies apply to information you provide there. The article summary buttons are optional links to external AI services; review that service’s privacy terms before using it. An insurance application or enrollment process may have its own privacy notice and information requirements.
We keep website inquiries only as long as needed for the requested service, related recordkeeping, security and applicable legal obligations. The appropriate period depends on the purpose and type of record.
You can ask us to correct your information, stop inquiry follow-up, or consider a request for access or deletion by contacting Medicare Moss using the details below. We may need to verify your request, and we may retain records needed for service, legal, security or recordkeeping purposes. Any additional rights depend on applicable law.
We use reasonable measures intended to protect information and limit access. No website, email service or method of electronic storage can be guaranteed completely secure. Contact us if you have concerns about information you have provided.
For a privacy question or request, email stacey@medicaremoss.com or call (830) 221-9700. Please identify your request without including sensitive identification or medical information.
